Frequently Asked Questions
Everything you need to know about your next favorite headwear.
How do I determine my correct hat size?
We provide a comprehensive size guide on each product page. Simply measure the circumference of your head about half an inch above your ears and match it to our small, medium, or large specifications.
What is your shipping policy for domestic orders?
We offer standard shipping across the United States, which typically takes 3-5 business days. Orders over $75 qualify for free standard shipping.
Can I return my hat if it doesn't fit?
Yes, we offer a 30-day return policy. Hats must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
How should I clean and maintain my Sweet Hat?
To preserve the shape and fabric quality, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or submerging structured hats in water.
Do you offer international shipping?
Currently, we ship to select international locations including Canada, the UK, and Australia. International shipping rates and delivery times are calculated at checkout.
Are your hats ethically sourced?
Absolutely. We partner with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure our products feel as good as they look.